Erica is a fellow of the ACCA (Association of Chartered Certified Accountants) with over twenty years’ professional services experience, working with Accenture, PricewaterhouseCoopers, RSM and now Grant Thornton. Erica is the Director of the Business Process Solutions practice and has significant expertise in business process improvement and change management. She has led several outsourcing implementation projects for mid-sized businesses and specialises in advising clients with implementing digitally enabled onshore and offshore outsourcing solutions that help them to optimise operations and manage cost and risk mitigation.

She is also a busy mum of 2 boys and is passionate about supporting women to excel in the workplace.